TCB understands the importance of education and talent development for the sustainable development of corporates and society. Hence, for years, TCFHC has been working closely with the community, schools, and other institutions in order to support education and academic research. TCFHC tries to give every child equal educational and social resources, achieve financial inclusion, and bring financial knowledge and the concept of financial management to different groups in society.

Goals for 2024-2028

1. TCB to provide more than NT$56 million in research grants and scholarships by 2028. Research grants are intended to encourage students to study financial innovation, green finance, information security, fintech, and ESG topics and bring new ideas into the financial sector.
2. Continue to organize TCFHC Classrooms and financial inclusion seminars and forums over 2,000 sessions by 2028. These sessions include cross industry trust information sessions at social groups, medical institutions, schools and care facilities intended to educate the public on trust services. Financial planning seminars and other information sessions will help participants learn more about the financial products offered by TCFHC Group and make an early start on retirement planning.
3. TCB to host 5 financial planning camps by 2028 in order to teach school children about the importance of financial planning and the correct approach.
4. TCS to donate a total of NT$1.4 million to 14 social organizations for children in remote areas in 2028.

Rewarding Learning

TCB has been actively taken a role in the “Charity Fund for Financial Services Industry Education”, which was launched by Taiwan Financial Services Roundtable with donations from different financial agencies and financial institutional members. The fund provides NT$100 million in scholarships and subsidies every year to help young students from poor and disadvantaged families to finish school and to organize financial courses to improve financial knowledge. A total of 12,977 young students benefited from the fund between 2015 and 2022.

As an incentive for undergraduate, graduate, and PhD students to do research in economics and finance, TCB started a scholarship in 1954, and the scholarship has been helping schools develop talent. From 1997 on, for educational institutions above high schools that deposit operating funds in the bank or request the bank to collect tuition fees and local governments that contract the bank to collect various types of fees or to distribute compensation, TCB provides scholarships to current students with excellent performance or children of the faculty or staff in related schools.

Cultivating Financial Literacy

To support the policies stipulated by competent authorities, TCB has participated in the “Financial Literacy Campaign for the Campus and Community”. Specifically, professional lecturers from TCB visit different areas, where they will impart financial knowledge to different people, including elementary school students, junior high school students, senior high and vocational high school students, college students, and communities, women's groups, indigenous people, new immigrants, elderly people, people with physical and mental disabilities, military officers, correction institutions, and social welfare groups. In 2022, 108 events were held with 8,950 participants. The themes covered financial and debt planning, credit card use, and rights of financial consumers. Our efforts have won the recognition of the Financial Supervisory Commission.

In additional, TCB organized 290 financial planning seminars in 2022, with a total of 5,675 participants. TCB held 19 cross industry trust information sessions include at social groups, medical institutions, schools and care facilities intended to educate the public on trust services. TCS continued to hold 258 online investment courses, seminars, and investor conferences in 2022, with a total of 2,885 participants throughout the year. We also continued to promote Taiwan stock investments using dollar-cost averaging strategies business, if the amount is less than NT$10,000, only NT$1 will be charged, to distributing profits to customers with mediocre incomes and the other groups with limited use of funds, so as to develop the habit of regular savings and investment. In 2022, a total of 22,491 accounts opened, and a total of 809 clients agreed to only 1 investment target each month, with a total transaction size of NT$3,402,613.

Minority Empowerment

To care for the education in rural areas, reduce urban-rural gap, and create an equal and high-quality learning environment, TCS collaborated with Teach for Taiwan and Eden Social Welfare Foundation to hold a “You Order, We Donate” charity marketing event in 2022. During the event, if customers' orders meet certain conditions, TCS will donate NT$10 to these charity organizations. In addition, TCS also participated in the “Love Festival” charity event organized by Little Sapling Association during summer vacations, calling on volunteers from different locations to go into enterprises and campuses to immerse themselves in love activities. The event opened the hearts of children, parents, teachers, and volunteers, awakening their ability to love and be loved and preventing social issues through school education.

The development of teenagers from high-risk families is another key issue TCS follows closely and continuously. In 2022, TCS donated to the Bornanew Youth Caring Association and Yunlin Prison of the Ministry of Justice, providing assistance to juvenile offenders to reintegrate into their families and schools, as well as subsidizing scholarships for children of inmates. The goal was to encourage them to welcome the future and to urge society to open its arms to families of inmates without discrimination.

As many minority groups were struggling during the pandemic, TCS donated to the Institute for the Blind of Taiwan in the hope to help support the living and learning expenses of socially disadvantaged groups.

Industry-Academia Collaboration

In 2011, TCB started sponsoring the “Economically Independent Youth Internship Program” initiated by the Youth Development Administration of the Ministry of Education. TCB helps current students from financially disadvantaged families complete internships in a secure environment to build a work experience and learn to be financially independent at the same time. TCB has provided over 500 internships under the program since 2011. TCS implemented the “Guidelines for Hiring Interns”. The guidelines give priority to current university students when the company needs to fill short-term positions. More than 10 current university students have been hired up to now. More openings are being offered on an ongoing basis.

Senior Education

As “the number 1 brand of LOHAS and elder care”, TCFHC group continues to offer a full range of products and services to help the public plan for their life after retirement and make arrangements for the later years of their lives in advance. In 2022, a total of 4 “TCFHC Lectures - Happy Living and Secure Caring and Retirement Financial Planning Forum,” with more than 1,600 people discussing plans about second lives. In the same year, 1 “Orange Generation, Living a Happy and Carefree Life” elderly care and brain-teasing friendly experience event with 120 people, was held to help the public understand issues related to personal physiology, psychology, social relationships, and asset security in an aging society.

2022 TCFHC Lectures- Happy Living and Secure Caring and Financial Planning Forum

The theme for 2022 focused on the risk management of retirement life and 5 major asset allocation strategies for the new generation of retirees. Experts from various fields discussed from different perspectives, and the event was hosted by the well-known news anchor Joyce Liu. Speakers include Chih-Chieh Lin, the Chairman of the Financial Ombudsman Institution, financial writer Hsien-Cheng Lai, and senior financial advisor Yen-Li Lu, are invited to discuss topics such as “elderly care trusts" , “high-end services” and “smart consumption”, providing the public with consumption and financial advice, so they can enjoy their retirement life with ease.

“The Orange Generation, Living a Happy and Carefree Life” Elderly Care and Brain-Teasing Friendly Experience Events

To improve public awareness of the cognitive and physical abilities of elderly people with dementia, this event combines 3 major elements, which are “lectures, experiences, and challenges”. Through on-site experiences, participants can understand their own physical and cognitive abilities and gain knowledge about relevant spatial and cognitive disorders of people with dementia. The content of the lectures consists of a full range of trust products, such as retirement assets protection and wealth inheritance were analyzed, case studies were shared, and long-term care with 4 kinds of subsidies, including assistive devices and home-based barrier free services were introduced. The seminar raises the elderly people’s and their families awareness of long-term care resources and related financial products.

TCFHC has been providing sponsorships in the sports industry for years and has discovered and nurtured a myriad of rising young sports stars. TCFHC had assembled a table tennis team (in 1947), a baseball team (in 1949), and a badminton team (in 1992) in the past, paying an annual average of NT$100 million in support of these teams. The funds are spent on development and training of these teams, provision of well- maintained training facilities, accommodation and other benefits, and financial sponsorship for athletes to attend various domestic and international games and tournaments, all of which are essential to enable Taiwan to compete on the global stage. Meanwhile, TCFHC combines sports with charities, advertisement, and school sports sponsorships. In 2022, TCFHC received the “Taiwan i Sports” Certificate for the 3rd time and the 14th consecutive “Sports Activist Awards” from the Sports Administration of the Ministry of Education.

Goals for 2024-2028

1. Continue to provide NT$180 million or more every year to support the 3 teams in table tennis, badminton, and baseball.
2. Continue to help players develop a complete career path and transit with ease into the role of a coach, consultant, or bank teller after retiring from their sports.
3. Continue cooperation programs with approximately 20 schools every year.
4. Sponsor 50 sports events by 2028.
5. Continue to organize 3 or more charitable health themed events every year to reach a total of 15 by 2028.

Nurturing Sports Talents and Supporting Grassroots Sports

Sports is an important soft power that enables Taiwan to connect with the world. Sports stars of TCB have been delivering remarkable performance internationally in recent years. They include world class player Tzu-Ying Tai and Tien-Cheng Chou, and top table tennis players including I-Ching Cheng, Yun-Ju Lin ,Chih-Yuan Chuang, Chien-An Chen. There are also baseball stars Sheng-Feng Wu, Jia-Yo Lin, Han Lin. All of them are excellent athletes into whom TCB has invested much resources. In 2022, the TCB team sent players to support 45 sports events. TCB players performed outstandingly in various domestic and international competitions, winning multiple championships and runner-up titles, achieving excellent results, and showcasing Taiwan's abilities to the world.

In addition to ensuring support for active sports stars, TCB tries to recruit athletes with great potential from national games or schools in TCB cooperative programs and provide them with health allowances and competition bonuses in order to ease their financial burden. Outstanding performance will be rewarded with an offer to become a full-time player on a team and can continue work at TCB after retiring from the team.

TCB supports grassroots sports in Taiwan. In 2022, TCB organized baseball and badminton charity events to support grassroots sports in Nantou and Kaohsiung. We provided tangible resources and valuable experience for players to inherit, cultivating more sports leaders for the country.

Promoting Sports Events

TCB is committed to not only supporting talented athletes to enable Taiwan to compete globally but encouraging its employees to pay attention to health and exercise. TCB organizes sports events to invite all members of the public to be active.

TCB invites corporate clients and their employees to participate in the TCB badminton, table tennis, and slow pitch softball games every year. The games provide an opportunity for participants to meet other people with same interests and to relieve stress from work. The ultimate goal is to promote sports in Taiwan.

i-Health for the Old and Young

TCS continuously donates to the Mennonite Social Welfare Foundation and actively supports care services for elderly people and people with disabilities in Hualien and Taitung. Given the lack of medical resources in that area, TCS has donated to the South-Link Medical Foundation to help improve medicare services for economically disadvantaged people in rural areas and increase emergency financial aid grants. TCS has also entered cultural and health stations and care centers for the elderly people in various villages, providing health education and free physiological monitoring, in the hope of reducing the inequality in medical care in rural areas and ensuring that residents in rural areas can receive comprehensive medicare and care. TCS has also co-organized the “Love Our Children” love fair with the Taiwan Fund for Children and Families and recruited volunteers to assist in the “free clinics” booth.

CAM donates to Yongee Cancer Prevention Health Care Foundation to sponsor traveling free clinics and promote preventive cancer screening. The sponsorship is intended to promote cancer prevention and correct medical knowledge. In July 2022, CAM and the Yongee Cancer Prevention Health Care Foundation held a charity event of donating blood and pandemic prevention kits in Yancheng District, Kaohsiung City, raising a total of 246 bags of blood. In November 2022, a free clinic event was held in Niaosong District, Kaohsiung City, hoping to help people detect and treat cancer in advance through the free clinic, with a total of 110 participants.

Blood Drives

To help the government with the blood shortage crisis, TCB and CAM each organized 1 blood drive in 2022. They urged employees to join in and together the 2 companies collected 175 bags of blood.

The modern world is constantly changing, and more and more of the disadvantaged are falling through the cracks and forgotten. Therefore, TCFHC Group continues to provide donations of supplies or funds to improve the quality of life for the disadvantaged and bring more learning resources to children and the disabled in rural areas. In addition, TCFHC Group purchases local produce as a means to contribute to local agricultural development and improvement of farmers’ lives. TCFHC cares for the disadvantaged and fulfills its corporate social responsibility in the process.

Goals for 2024-2028

1. TCFHC Group to organize 175 events in support of various charities by 2028.
2. TCFHC Group to purchase more than NT$4.5 million in locally produced goods by 2028.
3. TCFHC and its subsidiaries organize 30 volunteer activities by 2028.
4. Call upon consumers to support charities by using TCB credit cards and affinity cards. A certain percentage of card spending will be donated to the Child Welfare League Foundation, the Huizhong Foundation, the Cardiac Children's Foundation Taiwan, and the Lugang Mazu Temple. Total donations are to exceed NT$40 million by 2028.

No Poverty

TCFHC is committed to giving back to society and continues to uphold The Group’s charity policy. In 2022, TCFHC organized 71 fundraising events for disadvantaged groups and families in need, and donated close to NT$14 million. More significant of these events are the following:

Zero Hunger

TCFHC has been helping to end hunger in community for years. TCFHC participated in the TAIFEX Food Bank for 8 consecutive years since 2015. The campaign donated goods to the impoverished or crisis struck families or marginalized households not eligible for welfare benefits.

TCS continuously orders coffee beans from the Future Cafe, established by the Bornanew Youth Caring Association, and pastries from other charity organizations, with a total of NT$129,000 this year. TCS supports public welfare through actions and also urges disadvantaged groups to be able to support themselves.

Farming for Love

TCFHC worked hard in promoting local agri-foods and took action to support the industry. TCFHC purchased fresh atemoya, pomelos, jujude from Pingtung, and tankan from local farmers’ associations and shared them with customers, employees and donated to the charity organizations that it had been supporting for years to help farmers mitigate the problem of overproduction.

In 2022, TCFHC spent a total of NT$4.88 million to purchase 8,238 crates, nearly 40,079 kilograms of local produce.

Supporting Charities and Community Watch

TCFHC not only extends its core competencies and influence as a financial institution to develop a wide range of financial products for consumers, but also fulfills the spirit of "Taking from society and using in society". TCFHC combines resources from the Group and support charities and emergency relief efforts on an ongoing basis.

Sponsoring Arts and Support Cultural Development

TCB supports the development of Taiwan's cultural industries, sponsors various arts and cultural activities, and holds concerts. It provides a stage for artists to freely express themselves and develops Taiwan's arts and cultural industries.

TCB held the “TCB Concert for Christmas Celebration” and the 2023 New Year Concert, inviting National Taiwan Normal University's brass quintet and string quartet to perform. In addition to sharing the joy of Christmas and New Year with the public and employees, also provide opportunities for students to perform and promote the development of arts and culture.

TCB sponsored over NT$6 million for various arts and cultural events, including the charity concert of Taipei Kuanyin-Line Psychological and Social Service Association, the 2022 Projection Mapping Show featuring the Presidential Office Building on National Day organized by The General Association of Chinese Culture, and the 2022 Fireworks Show on National Day in Chiayi County Government in 2022.

Rooted in Charity Power of Corporate Core Businesses

Long-term care is an increasingly popular topic in an aging population with a low birth rate. However, most seniors or disabled persons in Taiwan who are unable to care for themselves are often being cared for by their family members. These family members face tremendous stress as a result, and some are even encountering problems at work or facing other economic or social issues. They are also often overlooked by society. Therefore, since 2013, BNP TCB Life and Taiwan Association of Family Caregivers (TAFC) have been working together to introduce various measures and activities that support and care for family caregivers.

Goals for 2024-2028

1. Organize 200 Respite Academy classes (including online and offline) with 8,600 participants and provide Respite Coffee to 13,000 family caregiver by 2028.
2. Donate a total of NT$12 million in mortgage life insurance policies by 2028.
3. Continue to add 2 more innovative care support services every year.
4. Organize long-term care events, and promote through exposing 500 articles of online news, 100 articles of print media, and 50 trust and long-term care training and seminars by 2028. Continue to provide Trust Association“Financial Planner for Seniors” certification courses and work with the Trust Association to organize“Family Trust Planner” certification courses.

Charity Power of Corporate Core Businesses

Safeguarding Well-Being Donation

BPC TCB Life was the first to combine mortgage life insurance and donations to support family caregivers. A NT$300 donation is made to TAFC from each single premium mortgage life insurance policy. This is a way of product differentiation, and secures the leading position in mortgage life insurance while giving the salesforce values that they can identify with.

Caregiver-Friendly Workplace

BNP TCB Life starting working with TAFC on promoting long-term care preparatory courses and long-term care resources matching service in 2016. A designated contact was appointed under the Human Resources Department to be responsible for matching external resources and refer employees in need of long-term care assistance to TAFC. Employees who are caregivers are also provided with a family care allowance that is better than the statuary requirement to promote “a work-caregiving balance”.

Respite Services for Caregivers

Respite Café

Since their launch in 2016, the “ Caregiver Cafe ” and the “ Community Information Station ” have provided more than 3,000 free cups of respite coffee as well as long term care advice and stress relieving activities. They provide family caregivers a break from the stress of caregiving. Meanwhile, BNP TCB Life was first to offer a value-added policyholder service that provided 10 cups of Respite Coffee every year to customers who make claims and need long term care.

Respite Academy

Organized movie days, yoga, baking classes, flower arranging courses and other activities to provide a break for participating caregivers and help them apply for respite services. Close to 30 sessions of the Respite Academy had taken place every year since 2014.

Charity Activities for Family Caregivers

The charity concert has taken place in partnership with local governments and family caregiver support programs for 6 consecutive years. The concert invited caregivers and their families, the public, local groups, and mortgage life insurance salespersons so that caregivers who had been caring for their family members for years would have a chance to relieve stress through music and songs. A total of 18 philanthropic concerts were held from 2017 to 2020, and were attended by over 6,600 participants. It was held online due to the pandemic in 2021 and also attracted 30,000 viewers.

In 2022, a total of 6 immersive music theater of “Hello! Calling Star Teammates” and lifestyle exhibition "Future! Please Answer" were held, allowing the public to learn and experience issues related to long-term care. BNP TCB Life interacts with the public through asking questions and answering using the “Ginseng Cultivation” mini game on the official Line account. There were nearly 1,500 participants.

International Forums for Family Caregiver

Under the instruction of the Ministry of Health and Welfare, TCFHC invites industry, government, academic representatives working in long-term care in different countries and regions to discuss long-term care policies, research, and current development and to present results that can provide a basis for future long-term care policies. The event is attended by 300 people every year since 2013. The event was held as an online academic conference in 2021 due to the pandemic. After resuming in 2022, over 2,500 people have participated by the end of the year.

Caregiver TV

Following the TAFC Caregiver TV campaign, TCFHC produced shows such as “Caring not Lonely ”,“Long Term Care Classroom” and “Caregiving Chef” so to help caregivers who were unable to leave the house and young people who had not been exposed to care issues to learn more about care issues and possible solutions.

Connecting the Care Network

The “Guardian Alliance” launched in 2016 by BNP TCB Life has been participated by various professional institutions, expert from different disciplines, and private enterprises, which have donated part of their revenue from product sales and held charity lecture to organize public interests activities, help family caregivers, and promote respite coffee as well as long-term care services.

Mr. Hsieh from Beitou bought a mortgage life insurance from BNP TCB Life 10 years ago. In November 2022, he received a notification from BNP TCB Life about flexible respite services. He called the Taiwan Association of Family Caregivers (referred to as “TAFC” below) and stated that he has severe disabilities from congenital infantile paralysis and Parkinson’s disease and has applied for long-term care services. However, the dementia of his 83-year-old mother, who lives with him, has gradually become more severe, and the government’s long-term care services are not enough to meet their needs.

After understanding Mr. Hsieh’s situation, the volunteers from TAFC immediately reviewed the care arrangements. They also reorganized the long-term care resources for Mr. Hsieh and his mother. They also applied for the flexible respite services provided by the BNP TCB Life. Volunteers accompanied Mr. Hsieh's mother to enjoy the festive atmosphere of the New Year's Eve on December 31, 2022.